National News

Tired of calling your company about a problem and not being able to understand the person on the other side of the phone?

Out Sourcing by major companies
Date: Sun, 30 May 2010

NEW YORK (Reuters) – In a bid to reduce outsourcing of U.S. jobs, a Democratic senator said on Sunday he will push legislation to make companies inform customers when their calls were being transferred outside the United States and charge companies for those transferred calls.
"This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already outsourced jobs to bring them back," Senator Charles Schumer said in statement. Customers calling 800 numbers are often transferred overseas, and in such cases the bill would mandate that callers be told where their calls were rerouted.
Companies would also be required to certify to the Federal Trade Commission annually that they were complying with the requirement, and face penalties if they did not certify. Schumer's bill would also impose a $0.25 excise tax on any customer service call placed inside the United States which is transferred to an agent in a foreign location. The fee would be assessed on the company that transferred the call.
Customer service call centers have become increasingly popular with businesses in recent years to deal with questions ranging from billing to technical support. But the practice brings frequent complaints from customers who say their issues are not resolved or that representatives are merely providing scripted responses. Schumer said the most popular countries for outsourcing of U.S. call centers included India, Indonesia, Ireland, the Philippines and South Africa, places where workers generally receive lower wages and work longer hours than their U.S. counterparts.

Double Dipping - Enough is enough and people need jobs.

It's time for our county employees/commissioners to make a decision. Either stay employed at your current rate and end your retirement benefits or resign your position. We can't afford to pay you twice when others are losing their jobs. We also need some visionary commissioners. Westley Chapel was suppose to be the Gateway to Pasco. Not even close. So I'd guess the next thing is to follow our presidential leader and just spend more money out there.

People are being let go for budget cuts and some persons employed by the county are getting pension pay and regular pay. The county should start there!

What could possibily be wrong with bringing a multi-sports complex to Hudson, with minimun cost to the county. We tried to get the county to at least consider our plan for the additional land adjacent to Engle Park. We were not asking for any money but the permission to begin moving dirt and coming up with a plan. We agreed to an RFP to go out. But the county with all it's wisdom were to busy to consider it. I"m tired of the county letting residential developers get whatever they want in Hudson area but when a good project comes along, nothing.

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